Fidelity Bank Plc said it plans to upgrade its core banking operation to a higher version, which would ensure maximum satisfaction to its customers.
The Executive Director, Shared Services, Mrs Chijioke Ugochukwu, said this on Wednesday during the bank's day at the ongoing Lagos International trade fair.
She said: “2015 has proved to be a very interesting year. Nevertheless, Fidelity Bank continues to thrive and improve the quality innovative products that are tailored to meet various needs of our customer.”
She said the bank was becoming technologically innovative, more customer friendly and service oriented, even as it seeks to continue to support SMEs, amongst others.
She added: “I’m very pleased and proud to let the house know that in line with the rebranding, Fidelity Bank is rebranding technologically and we are at a very advanced stage of the implementation of our core banking application from Finacle 7 to the most current edition of the pinnacle which is the Finacle 10 version.
" We have a team of about 60 to 70 people who began training in India, for over 90 days would come back home to implement the software and would train both staff and customers alike to get the maximum benefit of this upgrade.We would be unveiling it shortly and we hope our customers would reap the maximum benefit from it."
Ugochukwu further said the bank had financed 500,000 micro small medium scale enterprises in Nigeria.